`Creating Whatsapp Chatbot for a Start-up Business – First things, a chatbot is referred to as an application, that can conduct a conversation with a human user, making use of spoken or written language. There are different types of chatbots, which posses varied levels of intelligence. While some are built generically and meant to fulfil primary purposes, others created to solve complicated problems and so infused with sophisticated technology, Artificial Intelligence (AI). These also employ Machine Learning (ML) algorithms so that they can achieve an almost human-like conversation.
Chatbots can also be created based on your particular requirements; the process of such a development known as custom chatbot development. There are certain things that you need to do if you want to have an interactive chatbot. The most important that you must always strive to invest money in a reliable and renowned chatbot development company. It will come equipped with skilled and experienced chatbot developers. It is a far better option than developing a chatbot in-house.
This blog will focus exclusively on how Whatsapp chatbots can build using the Whatsapp business API. However, before getting to know about the steps in detail, you must be informed about what a Whatsapp chatbot means.
What is a Whatsapp Chatbot?
The main difference between a generic chatbot and Whatsapp chatbot is security, a Whatsapp chatbot refers to a software program, which runs securely on an encrypted Whatsapp platform. It allows Whatsapp users to have the liberty of communicating with a chatbot, and receive a reaction as any other human being would give.
There are a few more details that you need to know about before delving deep into the steps that are important to build a Whatsapp chatbot. These details involve the benefits that you can derive from using Whatsapp chatbots.
Advantages of Having Your Own Whatsapp Chatbot
- They assist customers around the world, on a platform that they prefer to use.
- They make sure that all the customer queries answered as soon as possible.
- Customers enjoy a top-notch premium and sophisticated service from the Whatsapp chatbots.
- They help build trust and loyalty between businesses and customers.
- A customer can provide a personalized experience by customizing the script used by Whatsapp.
- And lastly, the most crucial point is the fact that the conversation between a customer and a chatbot secured with an end to end encryption.
Finally, it is time to talk about the steps involved in creating a Whatsapp chatbot using the Whatsapp Business API.
Steps to Create a Whatsapp Chatbot
Application for Whatsapp Business API
Whatsapp Business API is compulsory if you want to create a Whatsapp chatbot, either as an end client or as a solution provider. For that, you need to apply. This application needs to create in a particular manner. It must comprise of these three components: Name of the company, website URL, and your name and information as the company owner or representative.
Whatsapp then reviews this application, and only after approval, you can start making full use of the Whatsapp Business API.
Selection of the Best Service Provider
It is the second step and an important one. The number of external service providers that already exist in the market and new good ones are emerging almost every day. Therefore, choosing the right one is crucial.
Two very critical services that the right service provider will have up his sleeve are. First, the phone number of the sender, which is associated with the chatbot, will be specified clearly on the service panel. Second, many providers will have the ability to integrate the existing phone number of a user, without the requirement of a new one.
Decide Upon the Conversation and the Dialogues
It is another very crucial step, as the experience of a user, hugely depends on the same. You need to decide in advance how a chatbot will answer the queries of a user. There should exist a checklist about to whom and about what a chatbot will talk about.
There are specific questions that arise before setting up a Whatsapp chatbot; these questions include – What type of tone should it use while talking to a user? What should be the plant of the chatbot conversation? What kind of words should a chatbot use while conversing?
Selection of a Chatbot Application and Hosting
The process of a Whatsapp chatbot creation can prove to be immensely tedious and time-consuming, so the selection of the correct chatbot application can save you a lot of time.
There is the availability of a wide array of chatbot applications, from which you can choose. Also, you need a database for hosting.
All this will ensure the fact that the messages are end-to-end encrypted, for utmost security.
Testing the Whatsapp Chatbot
It is the final step of the process of creating a Whatsapp chatbot. The best way to enhance the experience of a user is to test a chatbot before implementing it accurately. It was done by asking the questions that the users may ask.
Testing is also needed to detect any kinds of bugs and errors beforehand.
To wraps things up, Whatsapp is a platform used to connect billions of users around the world every single day. This very app, in the present time, is creating endless possibilities for businesses as well. It is allowing companies to reach and engage with its massive audience conveniently.
Gradually with time, Whatsapp business will become one of the most useful and powerful tools to reach customers.