How to launch an on-demand road assistance app in 2021?

The on-demand services have spread their verticals in different business sectors. Unfortunately, we are familiar with only a few business sectors like food, taxi, grocery, etc. So, here is a chance for you to grab the attention of people by stepping into the on-demand roadside assistance services. 

Entering into the roadside services business will help you to gain exposure quickly, as it is less competitive when compared to other on-demand services. So, to help you with every detail regarding the on-demand roadside assistance business, this blog has been curated.

A quick glimpse at the on-demand roadside services

Sometimes or the other, we all might have faced a situation where our vehicle gets impaired and found it difficult to call for help. So, the motto behind the on-demand roadside assistance services is to fix the issue in the vehicle in the middle of nowhere. Let us learn the detailed steps on how the roadside assistance app works.

Some of the top players in the on-demand roadside assistance services

  • Urgent.ly
  • Honk
  • StrandD
  • Morni

Functioning of the roadside assistance app

Step 1: Users and roadside assistance service providers will register themselves on the app.

Step 2: In case if users face any impairment in their vehicle, then they can ask for help through the app by selecting the nearest service provider.

Step 3: If the chosen service provider is available and accepts the request, the user will have to share their current location with the service provider.

Step 4: Meanwhile, the user can track the service provider’s location through the app itself.

Step 5: Once the service provider arrives, he/she will do the necessary fixes and the user will make the payment.

As we have covered the steps on the functioning of the roadside assistance app, we will jump into the next segment, which is all about the app’s features. Creating an on-demand service app is easy with the help of white-label ready-made app solutions.

Chief features of the roadside assistance app

The User App

  • Profile

The profile section is to hold the user’s details like name, contact info, mail ID, etc.,

  • Type of service

As there are different types of roadside assistance services available, the users can choose the needed type of assistance.

  • Location-sharing

Only if the user shares the exact location, the service provider can go to the spot and offer help. So, the location-sharing feature is one of the chief features. 

  • Expected arrival time

This feature informs the time of arrival of the service provider to the user’s location.

  • Live tracker

The users can watch the location of the roadside assistance service provider through the live tracking feature.

  • Real-time notifications

The users will receive instant notifications like the location of the service provider, status of the payment, app-related promotions, etc.,

  • In-app payment

Like every on-demand services app, the roadside services app will also have an integrated payment system. The users can directly pay for the service using the payment system. Here is a quick tip for you! Add multiple payment gateways so that the users will find it easy to choose their preferred payment option.

The Roadside Assistance Or The Service Provider App

  • Registration and profile

Like the customers, the roadside service providers will also have to provide their details and register on the app. As an admin, you can view the profile details of the roadside assistance service providers.

  • Service requests

The service provider will receive instant notifications when the user requests the roadside assistance service. Now, the service provider can accept or cancel the service request based on their flexibility.

  • Availability of the service provider

There may be times when the service provider will not be ready to accept the service requests. In such times, they can use this feature to expose whether they are available or not.

  • Live map

The roadside assistance service provider can navigate to the user’s location without any difficulties as there is a live map facility available. Along with this, there is also a route optimizer that will show the easiest way to reach the location of the user.

  • Service history

The number of roadside assistance provided by the service provider can be checked via the service history feature. 

  • In-app chat

The service provider can chat with the user or the admin to clarify service-oriented queries. 

The Admin Panel

  • Admin dashboard

From the admin dashboard, you will get an overall view of the in-app happenings. 

  • Fleet management

At the comfort of the app, you can track every fleet registered under your service using the in-app GPS.

  • User management

You can organize your user’s activities and get to know their details, resolve their queries, etc.,

  • Driver management

You can verify the details and other activities of the drivers or service providers who get listed on the app.

  • Promotions

You can directly promote your roadside assistance business in different ways. You can send promotional messages, reward your users with referral points, etc., from your admin panel.

  • Analytics

The analytics will help you in making better business decisions. All the key points regarding the user’s choices and in-app activities can be drawn from the analytics which is integrated into the roadside assistance app.

So, I hope that you have got a detailed understanding of the different features available in the app. With this detailing the feature, we shall move on to the revenue channels of the roadside assistance business.

The revenue channels associated with the on-demand roadside assistance business

  • Registration fees

You can collect registration fees from the users and the roadside assistance service providers associated with your app.

  • Commission fees

Whenever the roadside assistance service provider gets a job or fulfills a service via your app, then they will pay you the commission fees.

  • Cancellation fees

Similar to taxi services, the cancellation fees are applicable in roadside assistance services too.

  • Waiting charges

Similarly, the waiting chargers can be levied from users in case if they delay in availing of the service.

  • Advertisement charges

Advertising is another revenue channel in which you can showcase ads of different third-party service providers.

Final thoughts

If you wish to start your business in a less explored or less competitive market, then the on-demand roadside assistance business will be apt. Hence, launch the on-demand roadside assistance app and kickstart your adventure.